Head of Corporate Bank KYC Refresh Operations

Barclays is seeking a strategic and results-driven Head of Corporate Bank KYC (Know Your Customer) Refresh Operations to lead and manage the global KYC refresh operations across the corporate banking division. This is a critical role in ensuring Barclays remains compliant with regulatory requirements while maintaining high operational standards.

To be successful as a Head of Corporate Bank KYC Refresh Operations you should have experience with

• Deep understanding of KYC, AML (Anti Money Laundering) and CDD processes, particularly in corporate banking, with knowledge of global regulatory frameworks.

• Previous experience of managing large-scale operational teams across multiple regions, with the ability to lead and influence at all levels.

• Experience in leading large transformation initiatives, including process re-engineering and system implementation.

Some other highly valued skills may include:

• Good analytical and problem-solving skills, with the ability to leverage data to inform decision-making and drive operational improvements.

• Excellent Communication skills.

• Excellent influencing capabilities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based at either our Glasgow or Northampton sites.

Purpose of the role

This is senior position reporting into Global Head of Corporate Onboarding & Refresh (UKCB and ICB), with primary purpose to lead delivery of ICB refresh function globally compliant with all policy requirements.  The role involves leading and developing a high-performing team, while being accountable for managing throughput working with partners in Coverage, first line and second line of defence, ensuring quality and proactive management of risk and control environment. The role will also be accountable for fostering and delivery of an environment of continuous improvements that generates value on CX and efficiency front.

Accountabilities

• To drive execution strategy for refresh operations for ICB
• Lead day to day delivery of KYC operations that is compliant with all policy and procedure requirements
• Collaboration with teams across the end-to-end journey to deliver seamless refresh operations
• Deliver to performance targets (KYC completions, cycle time, productivity, quality and others)
• Identification & execution of continuous improvement ideas/initiatives
• Lead a global team located across UK/India
• Drive collaboration with our partners across the end-to-end refresh journey to deliver a seamless & efficient refresh journey
• Deliver & present updates to senior stakeholders in business via global performance and risk forums
• Foster a proactive risk and control environment; act as face of with audit / CCO function
• Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
• Develop and deliver a global location strategy
• Support the Global Head of Corporate Onboarding and refresh with key initiatives from time to time

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction.  They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.