Network Management Controls

Embark on a transformative journey as a Network Management Controls professional at Barclays, where you will be part of Network Management (NWM) team. The NWM team manages the internal and external relationships with our Agent Bank Network, facilitates the opening and closing of external accounts together with overseeing the performance of the services these Banks provide. The role will engage in acting in a governance capacity for all account openings with our External Agent Bank Network, as required by the business and be responsibility for Client Assets Sourcebook (CASS) deliverables.

To be successful as a Network Management Controls professional, you should have:

• Experience of a Network Management or CASS role preferred.
• Securities or other settlements background, Relationship Management, or Credit background useful.
• Attention to detail, with focus on accuracy.
• Technical Knowledge, demonstrates the ability to continually develop technical expertise and seek improvements.
• Business Skills, strives to improve relationships, processes and controls and can solve problems effectively and creatively.
• Communication, demonstrates good presentation skills, seeks constructive feedback and is an effective listener.
• Interpersonal Skills, networks with colleagues outside of the team and with external clients/contacts.
• Client Service skills, manage internal client relationships.

Other highly valued skills include:

• Excellent interpersonal skills including relationship management, communication, teamwork and partnership.
• Proactive and positive attitude and desire to make a difference.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Glasgow with a hybrid working model of working a minimum of 2 days per week (Monday and Thursday) in the office.

Purpose of the role

To monitor quality standards and policies and support the implementation of these across all operational processes. To collaborate with control owners to execution Risk Control Self Assessments (RSCA) that measure the effectiveness of controls. 

Accountabilities

• Identification of regulatory trends and industry developments that may impact the banks operations.
• Support the implementation of quality standards and policies by collaborating across all operational teams and processes.
• Development of reports and presentations on control performance and communicate findings to internal senior stakeholders.
• Participation in projects and initiatives aimed to improve control efficiency and effectiveness.
• Collaboration with Control Owners to develop and manage RCSA to monitor design effectiveness, appropriateness of controls, compliance to regulatory requirements and identify areas for improvement.
• Support operational teams with the formal escalation and management of incidents, departmental procedures, record management and controls testing.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.