KYC SME

Step into the role of KYC SME at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

This team works towards completion of KYC refresh for High Risk clients as part of a regulatory commitment. Enhanced due diligence (EDD) is the application of an increased level of scrutiny over the Customer, their related parties and their relationship with Barclays. Barclays must conduct EDD in all scenarios that present a higher risk of money laundering or terrorist financing. During EDD reviews, Barclays will review the CDD information and conduct additional research to assess other relevant Customer, product, and geographical risk factors. EDD reviews may result in requests for additional information from the Customer as well as public domain searches.

The purpose of EDD is to provide Barclays with an understanding of the risks associated with higher risk relationships, and to help mitigate and manage the risks presented. Based on what is learned during EDD, Barclays must consider whether to enter or maintain the relationship with the Customer.

You may be assessed on key critical skills relevant for success in role such as:

• Teams Accreditation to be acquired within set timelines.

• Ensure that cases are proactively reviewed using daily MI.

• Ensure relevant portals (Siebel/Salesforce/Jetbridge/Jetbridge II) are kept accurately up to date and in a very timely fashion.

• Ensure all key reports are updated weekly to ensure the true work position is identified.

• Identify changes to processes and procedures to ensure that we are increasing efficiencies and liaise with SME to ensure changes are made.

• Proactively communicate upwardly in relation to concerns and suggestions.

• Set up review calls with Onshore SMEs and discuss on the blockers.

• Teams RFT score maintained > 85% or greater than the teams average which ever is higher through the year. Stretched target of >90%.

• Perform RCAs for all the errors and proactively track and take corrective actions on issues . Identify trends & patterns and put controls in place to prevent future occurrence.

• Maintain 100% RFT on referrals to RAU and Outreach to FO/Client on requirements.

• Facilitate data collection or adhoc reports and deliver with high standards.

• Provide dedicated and robust specialist KYC expertise throughout the Refresh Process. Using expert KYC knowledge, communication, and problem-solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Clients, including a wide variety of specialist industry sectors and various unique projects.

• Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders.

• Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique projects.

Desirable Skillsets:

• End to End KYC Knowledge and Experience in High-Risk review is a must.

• Specialist knowledge in EDD, understanding and experience in reviewing company structures, organisations and ownership – for example Trusts, Charitable Organisations, Nominated Entities, Defence, Gaming and Gambling, Politically Exposed Persons, High Risk Jurisdictions (including HRTC).

• In depth knowledge of Global KYC policies and procedures.

• Knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, and confidentiality regulations).

• Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses; i.e risk and regulation.

• Role demands interaction with different departments including RAU, Coverage, Screening, various forums etc. to ensure seamless completion on the refresh cases.

• Strong stakeholder management skills and experience of working with key stakeholder e.g. Financial Crime and Front Office teams would be beneficial.

• Excellent communication skills: must interact professionally with Front office and internal stakeholders via phone or email.

• Excellent written and verbal English language skills required.

• Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales.

• Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.

• Analysis & Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail.

• Proven KYC Operational Background. Experience of working with Financial Crime.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Gurugram.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.

• Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.

• Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.

• Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.

• Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.

• Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.

• Identification of industry trends and developments to implement best practice in Wholesale Onboarding.

• Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.

• Requires in-depth technical knowledge and experience in their assigned area of expertise

• Thorough understanding of the underlying principles and concepts within the area of expertise

• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.

• Will have an impact on the work of related teams within the area.

• Partner with other functions and business areas.

• Takes responsibility for end results of a team’s operational processing and activities.

• Escalate breaches of policies / procedure appropriately.

• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.

• Advise and influence decision making within own area of expertise.

• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.

• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

• Make evaluative judgements based on the analysis of factual information, paying attention to detail.

• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

• Guide and persuade team members and communicate complex / sensitive information.

• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.