Market Leader - London Area

We are seeking a dynamic Market Leader for Premier Financial Guidance & Mortgage Distribution covering London. You will lead a broad-scale team of financial guides and mortgage team leaders across telephony, video and branch channels within a major geographic market. You will be driving and implementing our strategy for the Premier customer segment and mortgage business. You will be leading customer-facing teams in the delivery of investment guidance for Premier clients alongside mortgage and protection advice for Barclays UK customers. You will have individual regulatory accountability (under the Financial Conduct Authority) and be responsible for translating strategic ambitions into operational execution, ensuring our offerings resonate in the market, our channels operate cohesively, and our customers experience premium outcomes through every interaction.

To be successful as a Market Leader, you should have:

• Success in leading scale remote teams across wide geographies.
• Proven ability to deliver results via a balanced-scorecard framework spanning commercial outcomes, customer experience, colleague sentiment, and management of regulatory risk.
• Overseeing controls within a regulated business.
• Skilled in establishing and nurturing stakeholder relationships across interconnected strategic agendas.
• Experienced in driving business transformation and implementing large-scale change for operational improvement.

Some other highly valued skills may include:

• CeMap 1, 2 & 3 qualifications and MiFID qualified.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role covers London market and requires regular travel throughout the area.

This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks

Purpose of the role

To manage regulated activity and set the strategic direction. Provide support to the bank's senior management team, and to manage regulated risk across the organisation. 

Accountabilities

• Development of strategic direction for regulated activities, including the implementation of up to date methodologies and processes.
• Management of regulated activities, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of Business Area  efficiency and effectiveness.
• Relationship management of regulated stakeholders, including identifying relevant stakeholders, and maintenance of the quality of  third party services.
• Development and implementation of policies and procedures for regulated activities.
• Management of risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s regulated activities and compliance functions.
• Monitoring the financial performance of regulated activities, including Growth, Quality and cost control.
• Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.