AVP - Versana Live Support

Step into the role of AVP – Versana Live Support at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.

At Barclays, we don’t just adapt to the future – we create it and join us in our mission to set up and lead teams supporting multiple aspects of the Lending lifecycle including but not limited to Loan Servicing, Loan Trading & Closing, servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met. This role involves a very high degree of engagement with multiple stakeholders, business partners, across different business functions and groups while building and maintaining relationships with leaders and their teams. Support continuous improvement of the operational process and the development of Best Practice. Suggesting ideas to improve systems and processes where necessary and evaluate the benefits and risks of such proposals. 

You may be assessed on key critical skills relevant for success in role such as:

• Support with day-to-day Wholesale Lending Queries including processing, reviewing, reporting, trading, and issue resolution through lending technical expertise.

• Identifying bugs and trying to fix with the technology team.

• Collaboration with teams across the bank to align and integrate Wholesale Lending processes.

• Identification of areas for improvement and providing recommendations for Automation

• Development and implementation of Wholesale Lending controls to mitigate risks and maintain operational efficiency.

• Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders.

• Identification of industry trends and developments to implement best practice in Wholesale Lending Services.

• Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness.

Desirable Skillsets:

1. Technical Expertise

• Strong knowledge of Wholesale Lending lifecycle (Loan Servicing, Trading, Closing).

• Familiarity with systems like Loan IQ, Versana, and ACBS.

• Ability to identify and resolve bugs in collaboration with technology teams.

2. Analytical & Problem-Solving

• Assessing operational processes for gaps and recommending improvements.

• Driving continuous improvement and transformation initiatives.

3. Soft Skills:

• Strong communication and collaboration skills with across teams.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance & optimisation   efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.