Business Manager

Join us as a "Business Manager" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience as a Business Manager, as well as job-specific skillsets.

To be successful as a "Business Manager", you should have experience with:

Basic/ Essential Qualifications:

• Project Management experience.
• Able to work independently and also as part of a team, including within global and virtual teams.
• Able to take initiative, apply sound judgement and problem solve within a fast-paced, changing environment.
• Able to identify critical, high priority activities and adjust priorities for self and others.
• Excellent organisation skills with strong attention to detail.
• Confident and articulate with excellent communication and interpersonal skills, and the ability to build trust.
• Strong PowerPoint, Microsoft Word and Advance Microsoft Excel skills.
• Agile SharePoint Development.
• Good control and service delivery mind-set, with a strong understanding of the importance of creating and maintaining a robust governance and control environment.

Desirable skillsets/ good to have:

• Resource management including budgets, task allocation, supply/demand management and forecasting.
• Experience and proficiency with applications for Expenses, HR /Recruitment and Procurement as well as Collaboration tools.
• Strong understanding of the operational environment.
• Experience in business and project management.
• Expertise across Microsoft applications i.e. Excel, Excel macros, PowerPoint.
• Knowledge of programming languages e.gs. Power BI, Tableau, Python etc.

Key Accountabilities

• Support on a number of initiatives including:
  • Colleague engagement.
  • Service management reporting.
  • Create new SharePoint/Intranet pages and surveys as per business requirements.
  • Automate business tasks through workflows or interactive dashboards.
• Support in preparing packs for:
  • Quarterly business and service reviews.
  • Town Hall decks.
  • Quarterly newsletter.
  • Training and development.
• Service Management:
  • Monthly reporting against SLAs.
  • Challenging current SLAs to ensure robust service to entities and presenting results to senior management.
• Extensive data analysis – such as analyzing headcount reports and tracking D&I stats as well as initiatives aligned to YourView surveys.
• Partner with Global Team Lead to understand and support the team strategy and priorities.
• Change agent, to identify, drive forward and implement change to improve the quality and / or efficiency of processes.
• Work collaboratively with colleagues at all levels, to achieve the best outcomes and quality of service.
• Stakeholder management:
  • Matrix reporting with onsite leader and TC lead.
  • Engage with stakeholders across all levels within Risk.
  • Point of escalation for resolution of issues and queries.
  • Partner with other functions (e.g. HR, CRES, Technology) to achieve quality of service and avoid, mitigate or resolve issues that arise.
  • The role is varied and broad and therefore requires someone who is proactive and enjoys change.
• Stakeholder Management and Leadership.
• Decision-making and Problem Solving.

This role will be based out of Noida.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.