Service Manager – Vice President

Join us as a Service Manager - VP at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. Accountable for end-to-end IT service delivery, ensuring stability, compliance, and continuous improvement across complex technology environments. The role focuses on risk mitigation, stakeholder alignment, and driving service excellence at scale

To be successful as a  Service Manager , you should have experience with:

• Strategic Oversight: Define and implement service management strategies aligned with organizational goals.

• Governance & Control: Maintain a robust control environment to safeguard sensitive data and meet regulatory requirements.

• Operational Excellence: Oversee incident, problem, and change management processes; ensure timely resolution of critical issues.

• Risk Management: Identify operational risks, implement mitigation plans, and promote a culture of security awareness.

• Stakeholder Engagement: Build strong relationships with business units, technology teams, and external service providers.

• Performance Reporting: Deliver executive-level reporting on service performance, trends, and improvement initiatives.

Some other highly valued skills may include:

• Leadership & Influence: Ability to lead cross-functional teams and influence senior stakeholders.

• ITIL & Service Framework Expertise: Deep understanding of IT service management principles.

• Internal Controls & Compliance: Strong knowledge of control frameworks and regulatory standards.

• Analytical & Reporting Skills: Ability to generate insights from service performance data.

• Issue Escalation & Crisis Management: Skilled in managing high-severity incidents and coordinating responses.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. 

The location of the role is Pune,

Purpose of the role

To  lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. 

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.