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Barclays Technology

It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech.

Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.

We are shaping the future of financial technology. Why not join us and make it happen here?

Job description

Barclays Services LLC seeks IT Application Support Engineer in Whippany, NJ (multiple positions available):

  • Support applications for bank case management systems.
  • Create, update, and maintain known error scenario documents.
  • Contribute towards and maintain Standard Operating Procedures.
  • Review test strategy, test cases and test results, and provide inputs from a RTB (Run the Bank) point of view.
  • Contribute in OAT (Operational Acceptance Testing) and Resilience Testing, and define nonfunctional requirements for new projects.
  • Provide early life support of new projects and hold E2E (End-to-End) ownership of all BTB (Build The Bank) / RTB (Run The Bank) changes hitting the production environment.
  • Identify gaps in the existing alerting and monitoring followed by deep instrumentation to rationalize and reduce false alerts.
  • Drive the continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions.
  • Identify the technical debt, issue, audit issues, TCSA (Technology Control Self-Assessment) and input them into ORAC (Operational Risk and Control).
  • Implement self-healing to remove any manual intervention for incident recovery.
  • May telecommute.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 

Accountabilities

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team’s operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Who succeeds in Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays Mindset to make it happen here.

Qualities we look for:motivator, supporter, connector, driver, communicator, transformer, maker, observer

What you get
in return

Flexible, future-proof careers – that’s what a career in tech means at Barclays. Our employees receive a competitive package of core benefits flexible to you and your family’s needs. In exchange for the work of supporting our customers and clients, you’re rewarded with the perks for making a difference.

Competitive holiday allowance

Life assurance

Private medical care

Pension contribution

Training opportunities

Competitive pay

Income protection

Flexible working options

Voluntary benefits

Planned progression

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Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

Locations

A world of innovation

Our work takes place in state of the art technology campuses around the globe. Want to help build a tech-first future? These are places where you can find the very best talent and learn from industry leaders, all working on the tools for tomorrow. So, whether it’s Glasgow, Prague, Chennai, Radbroke, Whippany or Pune, it’s happening here.

Click location for more details.

  • UK
  • Radbroke
  • Glasgow
  • Northampton
  • London
  • Americas
  • New York
  • Whippany
  • Asia Pacific
  • Pune
  • Chennai
  • Europe
  • Prague

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

What makes a tech career at Barclays?

Hear from our employees on why they joined and how they're having real-life impact. Tech at phenomenal scale. It's happening here.

Multicultural ERGs at Barclays

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