Collections Strategy Analyst

Join Barclays as a Collections Strategy Analyst, where you will support Payment Program and Settlement strategy optimization, as well as digital collections analytics with an emphasis on Settlement strategies. At Barclays, we’re building the bank of tomorrow. In this role, you will be responsible for performing deep-dive analysis to understand emerging trends related to settlement performance, setting up analytical tests, and improving settlement strategy outcomes. This is an end-to-end strategy owner role, where you will identify strategic opportunities, navigate the approval process, partner with technology to implement changes, and monitor the financial impact of the changes following successful implementation.

To be successful as a Collections Strategy Analyst, you should have:

• Expertise in strategy development, testing, and performance optimization

• Proficiency in SQL, Python, or other data analysis tools

• Experience managing cross-functional projects with technology and operations teams

• The ability to analyze complex datasets and translate insights into actionable strategies

Some other highly valued skills may include :

• Bank, Cards, or related financial services industry experience

• Excellent communication and stakeholder engagement skills

• The ability to work independently and manage multiple priorities in a dynamic environment

• Familiarity with digital collections platforms and tools

• Problem-solving mindset with attention to detail

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Wilmington, DE.

Purpose of the role

To use innovative data analytics and machine learning techniques to extract valuable insights from the bank's data reserves, leveraging these insights to inform strategic decision-making, improve operational efficiency, and drive innovation across the organisation. 

Accountabilities

• Identification, collection, extraction of data from various sources, including internal and external sources.
• Performing data cleaning, wrangling, and transformation to ensure its quality and suitability for analysis.
• Development and maintenance of efficient data pipelines for automated data acquisition and processing.
• Design and conduct of statistical and machine learning models to analyse patterns, trends, and relationships in the data.
• Development and implementation of predictive models to forecast future outcomes and identify potential risks and opportunities.
• Collaborate with business stakeholders to seek out opportunities to add value from data through Data Science.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.